Last Updated: July 2026

Lock & Key Locksmiths (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, booking form, or services.

1. Who We Are

Lock & Key Locksmiths Fife, Scotland Email: lockandkeylocksmiths@outlook.com Data Controller: Lock & Key Locksmiths

2. What Personal Data We Collect

We may collect the following information:

Information you provide directly

• Name

• Phone number

• Email address

• Service address

• Details about your locksmith issue

• Photos you upload

• Payment information (processed securely via third party providers)

• Any additional information you provide during communication

Information collected automatically

• IP address

• Browser type

• Device information

• Cookies (see Cookie Policy)

• Website usage analytics

3. How We Use Your Data (Lawful Basis: Contract & Legitimate Interest)

We process your data to:

• Respond to enquiries

• Provide quotes and service recommendations

• Attend your property and complete requested work

• Maintain accurate service records Issue invoices and receipts

• Manage bookings and follow up work Improve our website and customer experience

• Comply with legal and accounting obligations

• We do NOT sell or rent your data to third parties.

4. Sharing Your Data

We may share your data with:

• Payment processors

• Accounting software providers

• IT and website hosting providers

• Law enforcement (only when legally required)

• Letting agents or landlords (only when you request or consent

All third parties are GDPR compliant and process data securely.

5. Data Retention

We retain service records for 7 years to meet legal, tax, and insurance obligations. After this period, your data is securely deleted.

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (where legally permissible)

• Object to processing

• Request restriction of processing

• Request data portability

To exercise these rights, contact: lockandkeylocksmiths@outlook.com

7. How We Protect Your Data

We use secure systems, encrypted communication, and restricted access to ensure your data is protected from loss, misuse, or unauthorised access.

8. Children’s Data

We do not knowingly collect data from individuals under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.